ebenegate iva. In August 2020, Vanguard transferred the management of their 6000 IVA clients to an organisation called Ebenegate. ebenegate iva

 
 In August 2020, Vanguard transferred the management of their 6000 IVA clients to an organisation called Ebenegateebenegate iva  Golden Age Games

gov or . Track the status of your benefit claims (compensation, pension, and housing) and your enrollment for education. Update the email address on your VA/DoD eBenefits profile. The Veterans Service Representative’s decision is reviewed, and a decision is made. Change your VA direct deposit information. Use VA Form 26-4555 to apply for a Specially Adapted Housing grant or a Special Home Adaptation grant. Please enable Javascript to access this website. {{metaDescription}}Texas Hazlewood Act Exemption Application TVC‐ED‐1 Eff. U. Check the status of your open education appeal. Enrollment Manager User Guide provides information on how to use the system. gov, but you will still need to use VA/DoD eBenefits to access certain features and benefits. ET. to 9 P. If your file number begins with a V, RH, J, RS, K or W, access your policy at this link: VA Life Insurance Online Policy Access. Today I spoke to a lovely lady Tanu who was so supportive and helpful. Finding application. 3rd January told that Ebenegate could only reduce the payment amount by 15% and for up to 6 months without a creditor review which is why full payment was taken. Electronic Complaints: complaints@ebenegate. Vancouver: Portland VA Medical Center - Vancouver Campus. Follow the prompts to set up multifactor authentication in your ID. gov, but you will still need to use VA/DoD eBenefits to access certain features and benefits. Apply for Compensation Benefits. The following programs may be available to qualifying Veterans: Cash-Out Refinance Home Loans - Take advantage of your home’s equity to take cash out through refinancing, or refinance a non-VA loan into a VA-guaranteed loan. Ebenegate are NOT responsible for the running of your IVA -- that responsibility still rests with the IP named as supervisor, and it it that IP you complain to and about. to 9:00 p. Dependency and Indemnity Compensation (DIC) is a tax free monetary benefit generally payable to a surviving spouse, child, or parent of Servicemembers who died while on active duty, active duty for training, or inactive duty training or survivors of Veterans who died from their service-connected disabilities. Time Away from Work. Create a claim. An advocacy group for transgender veterans is threatening to sue the Department of Veterans Affairs over its delay in offering gender-affirming surgery. gov, but you will still need to use VA/DoD eBenefits to access certain features and benefits. If you’re wounded, injured, or fall ill while serving and can’t perform your duties, you’ll be referred to the Integrated Disability Evaluation System (IDES). Please enable Javascript to access this website. Apply for Compensation Benefits. M. If a fact sheet is in PDF format, you may download free viewer and reader software to view the fact sheets. Ask a real person any government-related question for free. Get help with paying education-related costs such as tuition and housing. We’re here to look after every aspect of your debt arrangement and provide caring and professional customer service for the life of your insolvency agreement. Learn more about GI Bill benefits on this page—and how to apply for them. M. forces with missiles and a drone, according to the. Search. For example, service dogs can pick things up, guide a person. VA recommends you appoint an accredited Veterans Service Officer to help you initiate your claim, gather the required medical records and evidence, and submit your claim. Claim Status can go back and forth, you can go from Pending Decision Approval back to Review of Evidence. One moment please. Dependency and Indemnity Compensation (DIC) is a tax free monetary benefit generally payable to a surviving spouse, child, or parent of Servicemembers who died while on active duty, active duty for training, or inactive duty training or survivors of Veterans who died from their service-connected disabilities. A VA-accredited representative may also help you request further review of, or appeal, an. For assistance, please contact Jamie Norton at jamie. S. The IP for these cases remains as Peter Jackson. 12. 1-800-827-0611. View your payment history for VA benefits. Enroll in the Virtual Lifetime Electronic Record (VLER) Health Program to securely share parts of your health records among VA, DoD, and selected private health care providers. {{metaDescription}}0141 218 4816. eBenefits provides two main services: How do you register for eBenefits? Registering on eBenefits is free and easy. Search. Everything is really stressful and confusing now. The VONAPP website is no longer available. What is Certificate of Eligibility (COE)? It is a formal document that explains what VA entitlement you possess through the Department of Veterans Affairs. Please refer to for Homeless Veterans. Check the status of your pension claim. We use this information to contact you about your account. The Post-9/11 GI Bill ® is an education benefit program for those who served on active duty after September 10, 2001. Last updated April 1, 2016U. VONAPP is Retired. Your monthly payment and term length will remain unchanged. date(s) of hospitalizationMy Education Benefits | Veterans Affairs. Summary of VA Home Loan Guaranty Benefits Buy, Build, Adapt, or Retain a Home 508_VBA_PC_Home_Loans_Overview_Brochure_112012. Welcome to eBenefits! This site is the result of a collaboration between the Department of Veterans Affairs (VA) and the Department of Defense (DoD). ¨ Gather all of your documents ¨ Read and ill out all forms completely ¨ Submit your claim with the help of a VSO ¨ Provide detailed and speciic informationLEARN MORE ABOUT EBENEFITS » Log into eBenefits » Visit » Call VA at 1-800-827-1000 » Visit your nearest VA Regional OfficeThe $36,000 listed on your COE is your basic entitlement amount. VA Self-Service - Veterans Affairs. You’ll find your account number by signing in to manage your VA debt online. gov is down for us too there is nothing you can do except waiting. Justice Involved Veterans. Apply for non-VA health care benefits and services for yourself and your family through the Purchased Care program. {{metaDescription}}The eBenefits site will remain in use through March 31, 2022, to give veterans an opportunity to complete claims started on the platform. 3. To ensure your security and privacy, when using a shared or public computer, make sure you always log out of VA/DoD eBenefits and then close all browser windows when finished accessing the site. Find your VA letters, official military records with your DD 214, personnel files, and health records. To date, it has screened 4. To ensure your security and privacy, when using a shared or public computer, make sure you always log out of VA/DoD eBenefits and then close all browser windows when finished accessing the site. gov to improve the Veteran experience. Loading. How to Obtain an eBenefits Premium Account (DS Logon) to Participate in the VA Mobile Health Family Caregiver Pilot 1 Overview: To participate in the VA Mobile Health Family Caregiver Pilot, Veterans and Caregivers must have an eBenefits premium account (DS Logon). We offer housing grants for Veterans and service members with certain service-connected disabilities so they can buy or change a home to meet their needs and live more independently. co. gov to improve the Veteran experience. Golden Age Games. Step 2: Answer the questions that appear on the User Registration screen. To ensure your security and privacy, when using a shared or public computer, make sure you always log out of VA/DoD eBenefits and then close all browser windows when finished accessing the site. Many applications and tools are already on VA. DEERS registration is needed for VA/DoD eBenefits registration. Part 3 - General Claims Process. Happy Veteran's Day everyone! Quick update: I'm actively developing/testing Appeal claims types, including Higher Level Reviews, Supplemental, Appeal, and Legacy Appeals. forces with missiles. All the best, Cara-Manager. Through this system, we at VA work together with the Department of Defense (DoD) to make disability evaluation seamless, simple, fast, and fair. S. Frequently Asked Questions Why are Ebenegate looking after my case now? If you need to manage your DS Logon username and password, please visit the DS Logon site. That means we specialise in providing first-class customer service to personal insolvency clients. Part 2 - M21-1MR Part II was rescinded on September 17, 2012 and replaced by Benefits Assistance Service Procedures Manual, M27-1. Part 1 - Claimants' Rights and Responsibilities. Tried getting through to someone all day to find out Hanover is now taken over by Ebony Insolvency 01412184816. MM. S. gov, but you will still need to use VA/DoD eBenefits to access certain features and benefits. Pay by phone: Call us at 800-827-0648 ( 1-612-713-6415 from overseas) ( TTY: 711 ). For feature and outage events, refer to the Outage Calendar link at the bottom of the page. gov or . va. 3(c), the income limit for otherwise eligible students under Plan B for the school academic year 2021-22 is $13,465. If you’re caring for a Veteran in your family or shared home, you may also be eligible to receive certain benefits. The Department of Defense Self-Service Logon (DS Logon) is a secure, self-service logon ID that allows individuals to access several websites using a single username and. Health Care: 1-877-222-VETS (8387) VA Inspector General: 1-800-488-8244. Note: We are updating our PDF fact sheets to web pages. They are based in Mauritius and I doubt they even know what an IVA is ! Ultimately, though, they are just administrators. Please enable Javascript to access this website. Get financial assistance to buy, build, repair, retain, or adapt your home. For feature and outage events, refer to the Outage Calendar link at the bottom of the page. Please enable Javascript to access this website. The SEP (Stakeholder Enterprise Portal) is a single, secure entry portal that provides VA partner organizations and external stakeholders access to the web-based systems they need to assist Veterans, Reservists, members of the National Guard, and their dependents. To apply for VA benefits and services, view your benefit status, and many more services go to and either logon with your eBenefits sign on or use to enroll. If your decision notice shows at least a 10% disability rating, you’ll get your first payment within 15 days. And that they should contact Oakfield with any queries: the Ebene Gate Phone Number is: 0141 218 4816. eauth. You must sign into the myPay site directly using the above link in order to change or review pay information, leave and earning statements, W-2s and more. Please enable Javascript to access this website. Ebenegate are, frankly, a nightmare. Chat with a live agent. gov. View your payment history for VA education benefits. If you are a surviving spouse or parent, you can view Dependent and Chapter 35 benefits. However, he is now part of Oakfield Financial Limited. Use with either of your: Common Access Card (CAC) Department of Defense Self-Service (DS Logon) Enter your ebenefits. 02. The PACT Act requires the VA to attempt to screen all veterans enrolled in VA health care; to date, 4. Click the items in the table below to find out what features are where. VA backed home loans. Get financial assistance to buy, build, repair, retain, or adapt your home. IVA admin company ignoring my emails. gov is always the training one. Post a clear title like ‘ Need help preparing PTSD claim ’ or “ VA med center won’t schedule my surgery ” instead of ‘I have a question. Click the items in the table below to find out what features are where. gov to improve the Veteran experience. VA allows veterans to check the status of their claims throughout the claim stream in three ways: By visiting a local VA regional office; By calling VA’s national toll-free phone number at 800-827-1000; hours of operation are Monday through Friday from 8 [email protected] is not enabled. Email: [email protected] guidelines. In the past, VA website or online applications required users. Date of experience: 20 October 2023The USPS OIG is seeking a highly qualified applicant to fill our Special Assistant United States Attorney (SAUSA) position detailed to the United States Attorney's Office, Northern District of Illinois, Chicago. Education and Training. Title: Decision Ready Claims: 4 Steps to Faster VA Claim Decision Author: U. A Level 2 account gives you access to your personal information (pending claim information, your VA payment history, etc. If you need access to the Airborne Hazards and Open Burn Pit Registry, please visit the Airborne Hazards and Open Burn Pit Registry. Apply for and manage the VA benefits and services you’ve earned as a Veteran, Servicemember, or family member—like health care, disability, education, and more. Chats are limited to DS Logon registration and login assistance for VA/DoD eBenefits. 6 hours ago · Now, the Pentagon is intent on fielding multiple thousands of relatively inexpensive, expendable AI-enabled autonomous vehicles by 2026 to keep pace with. We are moving features and capabilities to VA. gov Implementation - ExecutiveGov Veterans with Login. The letter can be obtained through the upgraded eBenefits premium (free) account access. You can appoint a Veteran Service Officer, claims agent, or attorney to act on your behalf by using VA/DoD eBenefits to request a. If you don’t get a payment within 15 days, please call the Veterans Help Line at 800-827-1000 TTY: 711 ). Click your category to see available applications you can sign in with:DEPENDENTS AND SURVIVORS VA honors the sacrifices of Servicemembers’ and Veterans’ dependents and survivors through many benefit programs: » Dependency and Indemnity Compensation (DIC) is a monthly benefit paid to a surviving spouse,Gulf War Veterans. This means that anyone who served on active duty from August 2, 1990, to present is considered a Gulf War Veteran. Housing. To ensure your security and privacy, when using a shared or public computer, make sure you always log out of VA/DoD eBenefits and then close all browser windows when finished accessing the site. me are still available. PatriciaOver the Phone. Javascript is not enabled. Or, if you’re a creditor, you can contact us at: [email protected] to main content29 Sep 2022. Press 2 to request batteries, hearing aid accessories, or amputee prosthetic socks from a customer service agent. me is a digital identity platform that helps people like you easily prove your identity so you can access advanced online services—while keeping your personal information safe. Request a decision review. Please enable Javascript to access this website. You may be eligible for the Montgomery GI Bill - Selected Reserve Educational Assistance Program, also known as MGIB-SR or chapter 1606, if you are a member of the Selected Reserve and meet certain requirements, including a 6-year commitment. From here, you can print many different VA letters to verify eligibility for a variety of benefits. A payment has left my account today when I haven't made a payment since September. You may also be eligible for money to help pay for housing, books, and supplies while you study. gov: Note: If you need more support from Login. 1297. If you need to manage your DS Logon username and password, please visit the DS Logon site. Department of Veterans Affairs | 810 Vermont Avenue, NW Washington DC 20420. ) contained in VA's and DoD's computer systems. DFAS myPay single sign on from VA/DoD eBenefits has been disabled. So I am in my final 9 months of my IVA and was sold from Vanguard to Ebenegate. VA recommends you appoint an accredited Veterans Service Officer to help you initiate your claim, gather the required medical records and evidence, and submit your claim. For feature and outage events, refer to the Outage Calendar link at the bottom of the page. To update your direct deposit information or the address on your paper checks, you can: Call us at 800-827-1000 TTY: 711 ), Call us at 918-781-7550 (for international direct deposit updates), Go to your nearest VA regional office and change this information in person. View your payment history for VA benefits. Welcome to Ebenegate. In April 2018 Harrington Brooks transferred their IVA clients to Freeman Jones after the business stopped trading. The task (s) performed by the dog must be directly related to the person’s disability. Update the email address on your VA/DoD eBenefits profile. 5 Step Process to Get Your VA Home Loan Certificate of Eligibility (COE) Online. Learn More About SEP. docYou may receive Veteran Readiness and Employment (VR&E) (Formerly known as Vocational Rehabilitation and Employment) services to help with job training, education, employment. Thank you Ebenegate. by Foggy » Mon Mar 29, 2021 11:45 am. You can choose from two levels of registration: DS Logon Level 1 (Basic) or DS Logon Level 2 (Premium). To ensure your security and privacy, when using a shared or public computer, make sure you always log out of VA/DoD eBenefits and then close all browser windows when finished accessing the site. milManage Your Pension Benefits. DIC for parents is an income. return to top. S. It also enables Service members (officer or enlisted, Active Duty or Selected Reserve) to transfer benefits to a spouse or child. The Post-9/11 GI Bill ® is an education benefit program for those who served on active duty after September 10, 2001. Apply online. Today I spoke to a lovely lady Tanu who was so supportive and helpful. File your claim by mail using an Application for Disability Compensation and Related Compensation Benefits (VA Form 21-526EZ). Telephones are answered Monday to Friday, 8AM to 9PM ET. Before sharing sensitive information, make sure you're on a federal government site. ET. Update your contact information in this official DoD military system for Veterans, Service members, and families. We offer housing grants for Veterans and service members with certain service-connected disabilities so they can buy or change a home to meet their needs and live more independently. The company was wound up by the High Court of Justice, Business and Property Courts of England and Wales, in Manchester on 12 May 2022. Securely address your. We’re here Monday through Friday, 8:00 a. Bring your skills and voice to our team!<br> <br> <br>IVA taken out in February 2019 - January 2025 (72x monthly payments agreed at the start of the IVA, 78x payments shown on Annual Review letter in February 2022). Many applications and tools are already on VA. We’re here Monday through Friday, 8:00 a. Check the status of your open education appeal. We apologize for any inconvenience. My opinions are merely. and . eBenefits status is helpful but not definitive. 2 A VA-accredited attorney has applied to VA for accreditation, is licensed. If this page does not automatically refresh you may use this direct link. Specially Adapted Housing (SAH) Grant Application Status (requires DS Logon) Check the status of your SAH claim. Your decision is being prepared for mailing. These include programs for education, financial assistance, career development, and healthcare. Dependency and Indemnity Compensation (DIC) is a tax free monetary benefit generally payable to a surviving spouse, child, or parent of Servicemembers who died while on active duty, active duty for training, or inactive duty training or survivors of Veterans who died from their service-connected disabilities. Monday - Friday, 10 am to 6 pm ET. Or go to the “My Claims” area. 12_13_05. Federal government websites often end in . Housing. If you’re found to be medically unfit for duty,. Subparti - Claims Processing Improvement Model. Insurance Appeal Status. use this direct link. I spoke to a representative named Moosira from Ebenegate via telephone regarding closure of my IVA. You can contact Ebenegate immediately on 0141 218 4816 or by emailing either [email protected],does anyone had annual review with Ebenegate recently I just want to know how long it took them to review it,many thanks. Global Managed Services Personal Insolvency Company | A Global Outsourcing company. Specific details about your claim cannot be discussed. Please enable Javascript to access this website. To ensure your security and privacy, when using a shared or public computer, make sure you always log out of VA/DoD eBenefits and then close all browser windows when finished accessing the site. Wainwright Memorial VA Medical Center. Ebenegate are NOT responsible for the running of your IVA -- that responsibility still rests with the IP named as supervisor, and it it that IP you complain to. Please wait while we load the application for you. To directly create an ID. This step-by step guide will help you understand your Certificate of Eligibility (COE), including next steps to obtain your benefits. For feature and outage events, refer to the Outage Calendar link at the bottom of the page. This program—also known as Chapter 31 or VR&E—helps you explore employment options and address education or training. To find the Summary of Benefits Letter, use the following steps: Login to your VA. For feature and outage events, refer to the Outage Calendar link at the bottom of the page. Please enable Javascript to access this website. S. To qualify for retroactive induction (refund) of your GI Bill all of the following must be true: you have to currently qualify for VR&E benefits. S. Example Letter. I plan to release this update within the next 48 hours as it's apparent that many of. Update your contact and direct deposit information for VA communication and payment. To ensure your security and privacy, when using a shared or public computer, make sure you always log out of VA/DoD eBenefits and then close all browser windows when finished accessing the site. Click “Get Your VA Benefit Letters”. To ensure your security and privacy, when using a shared or public computer, make sure you always log out of VA/DoD eBenefits and then close all browser windows when finished accessing the site. Please speak to the service organization or representative before you send your. skip to main contentskip to main contentVerify school enrollment for GI Bill benefits. The purpose of this requirement is to ensure that Veterans have qualified and competent representation. Manage Your Insurance Benefits. ensures that you're connecting to the official website and that any information you provide is. Please wait while we load the application for you. Learn more. The announcement came after a National Public Radio report called attention to the plight of 34,000 veterans having trouble making their mortgage payments. Track the status of your benefit claims (compensation, pension, and housing) and your enrollment for education. Chat with USAGov. VONAPP is Retired. Thank you for your patience as we make this important update for Veterans. Request changes to your benefits if you: Are transferring to a different school, or Are changing your educational, professional, or vocational goal, or Left your school or training program due to poor attendance, progress, or conduct, and you’re now. Step #3: Hover over the “Apply” button in the top menu bar, and then click “Housing”. Eligible for the Post-9/11 GI Bill ® program? Transfer education benefits to your spouse and/or children. Update your payment and contact information for your VA compensation benefits. This option allows you to appeal directly to the Board of Veterans’ Appeals. gov: Note: If you need more support from Login. Managing Your Health. Department of Veterans Affairs | 810 Vermont Avenue, NW Washington DC 20420. November 3, 2023. eBenefits status messages are helpful but not definitive. . . m. Chat with a live agent. Change your GI Bill school or program. Loading. Every document you receive from VA will be unique to your case, so please use. uk Or, if you’re a creditor, you can contact us at: creditor@ebenegate. Print the form, fill it out, and send it to this address: Department of Veterans Affairs Claims Intake Center PO Box 4444 Janesville, WI 53547-4444. They called me in December to tell me they had done an I&E review due to. VETERANS SERVICE ORGANIZATION (VSO) TOOLKIT Promoting eClaims & the Fully Developed Claims (FDC) Program VSO Electronic Toolkit 1| Sample eClaims/FDC Program Talking PointsThe announcement came after a National Public Radio report called attention to the plight of 34,000 veterans having trouble making their mortgage payments. I filed Sep 1st. Press 3 for issues related to hearing aid repairs. APPLICATION FOR FAMILY MEMBER TO USE TRANSFERRED BENEFITS VA€FORM 22-1990E MAR 2023. Many applications and tools are already on VA. Benefits. to main contentJavascript is not enabled. Last updated September 17, 2020Office of Work-Life Programs : Transition Assistance Program (TAP) eBenefits Registration. View a list of your VA-prescribed medications and have them delivered to your home using My Health e Vet. You don’t need to be enrolled in VA health care to get care. eBeneits. Part IV. Please enable Javascript to access this website. Use your VA education benefits to pay for college or training programs. Confirm your monthly school attendance using Web Automated Verification Enrollment (WAVE). I haven't met anybody, who's been in the military, who's worked with the VA who couldn't benefit from this service. Summer Sports Clinic. View a list of your VA-prescribed medications and have them delivered to your home using My Health e Vet. . You can find the address on the last page of the form. You can also upload supporting documents. indd 1 11/20/2012 8:47:51 AMThe Caregiver support line at 855-260-3274 can provide information on the Caregiver Support Program along with eligibility requirements. Serving Veterans and their families. [NOTE: The screenUnder the Americans with Disabilities Association, a service animal is defined as a dog that has been individually trained to do work or perform specific tasks for an individual with a disability. Completed my IVA in September. You can appoint a Veteran Service Officer, claims agent, or attorney to act on your behalf by using VA/DoD eBenefits to request a. Other services may be provided to assist Veterans and Service members in. If you have questions about benefits, please call 1-800-827-1000. Get VA Form 21-22a to download. Once registered, login to eBenefits. They’ll then record your information in the HealtheVet system. If you need to manage your DS Logon username and password, please visit the DS Logon site. At EbeneGate, we’re a global managed service company. co. com. Veterans with mesothelioma or another type of occupational cancer can rely on the free-to-use. " and submit the form to your closest VA Regional Office. Visit your nearest VA regional office to apply in person. If you notify us of your intent to file, you may be able to get retroactive payments (payments for the time between when you submitted your intent to. Janesville, WI 53547-4444. Javascript is not enabled. Search. If we award you additional disability compensation, we’ll give you back pay from the original date we received your paper form. The information you provide helps us determine or verify your eligibility for these disability housing grants. to 8:00 p. eBenefits offers two levels of registration: BasicFor feature and outage events, refer to the Outage Calendar link at the bottom of the page. I had n amazing journey with them. 3710 SW U. Veterans benefits help Veterans and their families buy homes, earn degrees, start careers, stay healthy, and more. The eBenefits website is an online tool to help current military personnel, Wounded Warriors, veterans, their family members, and/or their primary family caregivers manage their VA benefit applications and information. Apply for education benefits. I am glad to say my IVA program has completed. In August 2020, Vanguard transferred the management of their 6000 IVA clients to an organisation called Ebenegate. To ensure your security and privacy, when using a shared or public computer, make sure you always log out of VA/DoD eBenefits and then close all browser windows when finished accessing the site. To date, it has screened 4. Welcome to eBenefits! This site is the result of a collaboration between the Department of Veterans Affairs (VA) and the Department of Defense (DoD). Being a VBA employee, this sub has to be a an interesting 🧐 read for you. TheLegendaryWiggs. The Non-Paid Work Experience program allows local, state, and federal government offices to temporarily employ a Veteran without having the position count against the agency’s full-time equivalent allocation. Please note that mail requests may take longer than requesting a COE online or through your lender. More resources. Or, you can fax it to: (844) 531-7818 (inside the U. co. June 24, 2022. This is not used as a down payment toward your mortgage; it is the amount available for the guaranty of your mortgage. How can I trace back the accuracy of this balance, as now I want to. Before sharing sensitive information, make sure you're on a federal government site. Many applications and tools are already on VA. A VA-accredited representative may also help you request further review of, or appeal, an adverse. Newtco Limited (Company number: 07371916) was incorporated. WYOMINGCheyenne Regional Benefit Office. Our short, helpful YouTube tutorial explains how to easily gain premium account access. Only those organizations and individuals authorized by VA to provide representation for Veterans are included in the VA/DoD eBenefits Representative Search results. Ebenegate Mauritius can be contacted at: Telephone: 0141 218 4816. Your first posts on the board may be delayed before they. me is a trusted VA partner and 1 of only 4 Single Sign-On providers that meet the U. Use secure messaging to communicate with your VA health care team. Telephones are answered Monday to Friday, 8AM to 9PM ET. , Eastern Time. Creative Arts Festival. gov in an effort to provide. m. use this direct link. gov or. I had an IVA with a company called Ebenegate. In the first instance one of our experienced Managers will aim to resolve all of your concerns within three working days of receipt.